Shipping policy
Order Processing & Dispatch
We arrange order preparation and dispatch within 2–3 business days after payment confirmation, reducing customer waiting time to ensure all seafood products are delivered in timely and fresh condition.
International Shipping & Delivery Time
Our standard international shipping service takes approximately 6–14 days for delivery to most countries and regions. Delivery periods are estimations and may vary according to different shipping destinations. Customers can choose the expedited rush shipping option during checkout for faster delivery.
Shipping Cost Calculation & Transparency
Shipping fees are automatically calculated in real time based on your order weight and delivery address. The accurate shipping cost will be clearly shown on the checkout page before payment, with zero hidden fees or extra charges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties and import taxes, which are determined and charged by local customs authorities. All such fees and taxes shall be borne solely by the order recipient. We suggest customers check local import regulations in advance to avoid unexpected expenditures.
Packaging & Shipping Protection
We adopt high-strength, shock-resistant and insulated packaging materials customized for seafood commodities, fully protecting products from damage and leakage during transit while preserving freshness.
We provide optional shipping insurance at checkout for all high-value orders, effectively protecting your shipment and bringing you extra peace of mind.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon receiving your parcel. If you find any damage, leakage or severe packaging deformation, please take photographic evidence, refuse to sign for the delivery, and contact our team immediately.
If any product defects are discovered after you sign for the parcel, please contact our customer support team within 48 hours. We will verify the issue and provide reasonable return, exchange or other suitable after-sales solutions.
Customer Support
If you have any questions regarding shipping arrangements, customs clearance or delivery status, our professional customer service team is always ready to offer support. Please feel free to contact us anytime for prompt assistance via email: contact@sapaspace.shop or phone: +64 21 684 5729.
Thank you for choosing SAMUEL PATRICK ROSS! We keep optimizing our logistics services to provide faster, safer and worry-free shopping experiences for every customer.